Shipping policy
At Amelife, we strive to deliver fresh, premium New Zealand seafood to customers around the world with fast, safe, and transparent shipping services. Below is our detailed shipping policy for all orders placed on our official store.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. We prioritize fast handling to ensure our fresh seafood products are packaged and shipped out promptly, minimizing waiting time and preserving product freshness for our customers.
2. International Shipping & Delivery Time
We provide worldwide international shipping services. Standard international delivery usually takes 7–14 business days, depending on destination country, local logistics efficiency, and peak shipping seasons.
For customers who need faster delivery, an expedited shipping option is available at checkout for shorter transit time.
3. Shipping Fees & Transparent Pricing
All shipping costs are calculated in real time based on the total weight of your order and your delivery destination. The exact shipping fee will be clearly displayed at checkout before you complete payment. We guarantee no hidden fees or extra charges.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or local inspection fees, which are determined and charged by your local customs authority. These additional fees are the recipient’s responsibility.
We highly recommend all customers to check their local import regulations and relevant charges before placing an order to avoid unexpected costs.
5. Professional Packaging & Shipping Protection
As a professional seafood supplier, we use food-grade, shockproof, insulated packaging materials for all orders. Our specialized packaging effectively keeps products fresh, cold, and intact during long-distance international transit.
For high-value orders, we offer optional shipping insurance at checkout, providing full protection for your shipment and bringing you a worry-free shopping experience.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer package and products upon delivery. If you receive damaged, leaked, or severely deformed packaging, please take photos as evidence, refuse to sign for the package, and contact our customer service team immediately.
If you find any product quality issues or defects after signing for the order, please contact us within 48 hours after delivery. Our team will verify the situation in a timely manner and provide reasonable solutions including return, exchange or compensation services.
7. Customer Service & Support
If you have any questions about order processing, shipping time, customs clearance, packaging, or after-sales issues, our professional customer support team is always ready to help. Feel free to contact us via email or phone for fast and professional replies.
Amelife Team
We keep optimizing our logistics and packaging standards to deliver fresher, safer and more reliable New Zealand seafood to every global customer.